4.7 Google Reviews

Gofer Receptionist

AI receptionist for construction businesses 

Gofer Receptionist answers inbound calls, captures job details, qualifies enquiries, and sends structured summaries to your team. Built for construction businesses, it helps you respond faster when you are on site, on the road, or busy delivering work.

"This is North Side Concrete Pumping. How can I help?"

Quote request
Leaning retaining wall
Service partner
Machine repair update
Quote request
Retaining wall
Hire enquiry
Excavator combo hire
Hire enquiry
Skip bin hire
Existing customer
Document mix up

What can Gofer Receptionist do for your business?

Totally customisable, Gofer Receptionist helps construction businesses answer more calls, capture better enquiry details, and keep potential jobs moving without relying on voicemail or painful games of phone-tag.

Answer calls around the clock

Gofer Receptionist answers calls 24/7, including after hours and weekends, so every enquiry receives a professional response when your team is unavailable.

Capture and qualify job details

Every caller is guided through a structured conversation that captures their contact details, job type, location, timeline, and scope before your team follows up.

Send summaries straight to your team

After each call, Gofer Receptionist sends a clear summary by SMS, email, app notification, or your preferred channel within minutes of the conversation ending so you can engage however you like.

What our customers are saying

"We’ve recently implemented Gofer as our AI receptionist, and the experience has been outstanding.

From the initial setup through to ongoing support, the team has been responsive, professional, and genuinely invested in helping us get the most out of the platform. The AI receptionist has significantly improved our ability to capture calls, handle enquiries professionally, and ensure that no opportunities are missed when our team is unavailable.

What has impressed us most is how natural the conversations feel and how customisable the system is to suit our business requirements. The team has been more than willing to work with us on tweaks and improvements, and they’ve taken onboard our feedback every step of the way."

Joshua Shawyer

Operations Manager at Fleck Group

Experience Gofer for yourself

Call Gofer and see how your customers would be greeted

Call 0480 889 154 and Gofer Receptionist will answer as though you're a customer making an enquiry. Experience how it asks the right questions, qualifies the job, and captures the information your team needs.

A full product suite to support your business operations

Gofer Receptionist is one part of a wider product suite designed to help construction businesses capture enquiries, manage workflows, source suppliers, and keep more of their operations connected.

Gofer OS

Gofer OS connects marketing, CRM, quoting, conversations, workflows, job management, payments, reporting, and automation inside one platform for growing construction businesses.

Gofer Procure

Gofer Procure helps construction teams source suppliers, equipment, subcontractors, and services faster by reducing manual chasing and keeping procurement activity organised.

Try Gofer Receptionist free

Leverage Gofer and stop missing calls that could become real jobs

Every unanswered call is a potential opportunity going elsewhere. Gofer Receptionist helps your business stay responsive, capture better leads, and follow up faster without adding more admin to your day.

Gofer Receptionist

Frequently asked questions

Have a question? Ask us

  • Are there lock-in contracts or exit fees?

    No. Gofer Receptionist operates without lock-in contracts. You can start, pause, or cancel at any time without exit fees or penalties. This makes it a low-risk option whether you're a sole trader wanting to test the service or an established contractor looking for a long-term call handling solution.

  • Can Gofer Receptionist help with procurement as well as call handling?

    Call handling and lead capture are managed through Gofer Receptionist. If your team also needs help with equipment sourcing and supplier communication, Gofer Procurement is a separate AI-powered tool built for that purpose. Gofer Procurement connects you with relevant suppliers through iseekplant's network and keeps your procurement details organised in one place. Visit gofer.tech to learn more.

  • Can Gofer Receptionist understand callers with different accents?

    Absolutely. Gofer Receptionist is built to understand a wide range of accents, so whether your callers are locals, from interstate, or speaking English as a second language, they'll be understood clearly. This means fewer misheard details, smoother conversations, and a better experience for everyone who reaches your business.

  • Can I review call recordings, and customise the greeting and script?

    Yes. Call recordings are available to your authorised team, with transcripts coming. Your greeting, FAQs and call flow are all configured to your business with you during onboarding; you can update your company information and FAQs at any time, with other changes handled by our support team for now.

  • Can it treat new and existing customers differently, or route enquiry types to different staff?

    At the moment, Gofer Receptionist treats every caller to the same high standard rather than handling new and existing customers differently, and routing specific enquiry types to specific staff members isn’t available yet—both are on our roadmap.

  • Does Gofer Receptionist have an Australian voice?

    Yes. Gofer Receptionist speaks with a natural Australian voice, so callers hear a familiar, local accent from the moment they're greeted. This helps your business sound authentically Australian and builds instant trust and rapport with the people who call you.

  • Does Gofer Receptionist understand construction terminology?

    Yes. Gofer Receptionist is built on civil construction context, so it understands the language your callers use—tendering, site contacts, subcontractor enquiries, council permits and project-status calls. During onboarding you give us your FAQs and call flows, and we configure the system to match how your business actually runs, so callers get answers that make sense for your work—not a generic script.

  • Does Gofer Receptionist work after hours and on weekends?

    Yes. Gofer Receptionist operates 24 hours a day, seven days a week, including after hours, weekends, and public holidays. Every enquiry is answered and captured with the same consistency as calls during business hours, so you never miss a potential job.

  • Does it answer all my calls, or just overflow?

    Whichever suits you. You can set it to ring your own phone first and only step in on overflow when you can’t get to a call, or have it answer every inbound call from the start. Either way, Gofer Receptionist can handle multiple calls at once without a drop in quality when things get busy.

  • Does it integrate with my systems and reach my team on site?

    Gofer Receptionist is built directly into the iseekplant supplier portal, and it can warm-transfer calls to a nominated mobile or landline so the right person can pick up on site. It also works with your existing phone number—there’s no new number to set up.

  • How does Gofer Receptionist capture lead information?

    Every caller is walked through a structured conversation designed to capture the details your team needs to follow up and win the job. This includes the caller's contact details, job type, location, timeline, and scope. Once the call ends, a structured summary is sent directly to your nominated contact via SMS, email, or your preferred channel.

  • How do I get the messages, and how fast?

    You choose how you’re notified—email, SMS or app notification—and the details arrive within minutes of the call ending, formatted cleanly with the caller’s name, number and notes. Your callbacks are armed with the detail up front, so you can action high-value enquiries straight away.

  • How is Gofer Receptionist different from a standard answering service?

    Unlike a generic answering service, Gofer Receptionist is purpose-built for the construction industry. It understands the language, job types, and service categories relevant to your trade, and captures structured lead information rather than just taking a name and number. Summaries are delivered to your preferred channel so your team has everything they need to follow up immediately.

  • How much work is this for me to set up and to manage day to day?

    Very little. Setup is quick: around 15 minutes of preparation and a 15-minute induction session, which our Customer Success team will facilitate, and all we need is your business details and general FAQs. Day to day, it’s designed to save you time rather than create work—it filters out the timewasters, tyre-kickers and telemarketers and sends qualified leads straight to you, so you only spend time on the calls that matter.

  • Is Gofer Receptionist a chatbot or a real AI voice service?

    Gofer Receptionist is a fully voice-based AI virtual assistant, not a chatbot. It answers inbound calls using a professional, responsive voice that greets callers using your business name. There are no hold tones, no voicemail prompts, and no robotic menus. Callers experience a real, structured conversation from the first ring.

  • Is my call data secure, and what will it have access to?

    Yes. Calls and data are stored with enterprise-grade encryption and handled in line with the Australian Privacy Act, and recordings are accessible only to your authorised team and kept only for as long as you specify. The system works from your iseekplant supplier profile, plus any extra information you choose to give it.

  • What does it cost and can I trial it?

    Entry pricing is $99 per month with no lock-in contract. We run month-to-month because we back the product to speak for itself. You can scale up, scale down or cancel with 30 days’ notice, so you can see how Gofer Receptionist performs with no long-term commitment. If you turn out to be a high-volume user, we’ll talk to you about a plan that better suits your usage.

  • What happens if it can’t answer something, or misunderstands a caller?

    Gofer Receptionist is built to escalate gracefully. Its core job is to take a message and make sure the right person calls back—so if it can’t confidently handle something, it tells the caller someone will be in touch and takes their details. Nothing is lost. Managed plans also include a human oversight layer for quality review.

  • What happens to calls that come in while my team is busy on site?

    Gofer Receptionist answers every call professionally, regardless of whether your team is available. Calls are triaged immediately based on urgency and job type, so your team always receives the information they need to prioritise follow-up without chasing missed calls or incomplete messages.

  • What happens with urgent calls or a site emergency?

    You define what counts as urgent during setup. When one of those calls comes in, Gofer Receptionist escalates straight away—it can put the caller through to a person, or call your nominated on-call contact in real time, so the right person is reached without delay.

  • What types of construction businesses is Gofer Receptionist suited to?

    Gofer Receptionist is designed for any construction or civil services business that receives inbound enquiries, from sole traders and subcontractors through to civil contractors and multi-crew operations. Whether you're running earthmoving, excavation, concreting, landscaping, or general construction, Gofer handles your calls with the right industry knowledge from day one.

  • Will customers hate dealing with AI? Could I lose the enquiry or damage my reputation?

    In our experience, Gofer Receptionist handles inbound calls better than most—it's polite, consistent and never too busy to answer, which is exactly why we use it right across iseekplant. And the alternative is a missed call: if a caller ever chose not to continue, you’re no worse off than if the phone had simply rung out. The real risk to your reputation is the calls going unanswered today.

  • Will I need to change my existing phone number?

    No. Gofer Receptionist works with your current phone number, so there's no disruption to how clients already contact you. There's no need to update your website, business cards, or marketing materials.

  • Will my callers know they’re talking to AI and does it sound human?

    Gofer Receptionist sounds natural—callers get a smooth, professional conversation, and it understands a range of accents. It doesn’t announce itself as AI at the start of a call, but if a caller asks, it will clearly confirm that it’s an AI assistant supporting your business.