AI tools for vacuum excavation contractors
Answer enquiries while crews stay focused on safe excavation

Gofer helps vacuum excavation contractors capture calls, organise job details, and keep customer communication moving while crews are on site. From service enquiries and urgent works to supplier sourcing and follow-up workflows, Gofer supports the admin around safe, responsive delivery.

Built for operators who can't stop work
Gofer helps vacuum excavation teams capture service enquiries, qualify site details, and keep customer follow-up moving while crews stay focused on safe digging and utility exposure.
Capture service enquiries
Collect site location, access notes, service type, timing, contact details, and enquiry context before returning the call.
Keep field crews moving
Reduce interruptions while operators and supervisors stay focused on safe digging, utility exposure, and site work.
Support urgent job workflows
Connect calls, messages, scheduling, supplier requests, documents, and follow-up actions through Gofer OS workflows.
Keep vacuum excavation enquiries moving

Speak to the team about how Gofer can help your vacuum excavation business answer enquiries, capture details, reduce admin, and manage workflows more easily.

Frequently asked questions

Everything vacuum excavation businesses need to know about Gofer.

  • What difference can Gofer make to my day-to-day operations?

    By handling routine communication and everyday enquiries, Gofer gives your team more time to focus on project delivery, customer relationships, and the work that keeps your business moving forward.

  • Will Gofer understand the types of enquiries we receive?

    Users can customise Gofer's approach based on specific business details, FAQs, and preferred call flows. This ensures that every enquiry regarding vacuum excavation, service locating, potholing, or related works is handled with confidence.

  • How does Gofer help when our team is out on site?

    Gofer Receptionist answers every incoming call, captures the caller's details and project requirements, and sends your team a clear, structured summary. That way, you have everything you need to follow up when it's safe and convenient.

  • Can I choose how urgent calls are handled?

    Gofer works around your priorities. Simply define which enquiries require immediate action, and Gofer Receptionist will transfer those callers or alert your nominated contact without delay.

  • Can I rely on Gofer after hours?

    Yes. Gofer Receptionist is available 24/7, including evenings, weekends, and public holidays. Every caller receives a professional response, giving you the freedom to focus on work, family, or simply switching off for the day.